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Deliveries

1. DELIVERY

Vonziu Elite deliver to your door NEXT DAY weekdays. No deliveries available on Sundays or Bank Holidays from receipt of the paid order. Please note you can choose your preferred delivery day during our checkout procedure if next day is not convenient.

2. DELIVERY CHARGES

Delivery to UK mainland is via our nominated courier APC and is free delivery to your home. ANY ORDERS over 100kg+ please contact us for a specific personal delivery quotation. Weekend deliveries excluded. Deliveries to the Scottish Highlands and Islands,will include a small surcharge calculated at the checkout. This service may be subject to a two day delivery period, Offshore maybe 2-5 days. If your order is for 100kg+ please contact us for a personal delivery quotation. The Isle of Man,, Channel Islands and Ireland will be subject to a delivery surcharge details of which are available by emailing our customer care team at :via our contact page.

3. WORKING DAYS

Working days are Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.  Every effort is always made to be as efficient as possible.

4. DELIVERY AREAS AND DELIVERY EXPECTATIONS

Vonziu Elite deliver anywhere in the UK & other EU countries.
In the event of someone not at home a "while you were out" card will be left stating the date and time of attempted delivery. The card will have a local contact telephone number for the recipient to call to arrange another delivery. We do not control this situation.

5. DELIVERY ADDRESS

We offer a professional delivery service with APC.. To achieve our greatest efficiency we require full and concise addressing details. It is most important for every order to contain the formal name of the recipient with title, plus the fullest, normal address details. THE MOST IMPORTANT DETAIL IS THE ADDRESS POSTCODE. We will also require a telephone number for the recipient. Provided full address details are supplied, as requested, all deliveries should be made very precisely. We cannot be responsible for problems, which occur as a result of incorrect or invalid information given.

6. DAMAGED GOODS

In the unlikely events of goods being received, which appear obviously, damaged in transit. 
Sign for it as "Damaged"
If this situation does occur:

Please contact us immediately via our website.

7. COMPLAINTS PROCEDURES

We pride ourselves on our service. 
It is very important to us to offer a full and integrated service. This, today, involves a strong and determined effort to deal with any complaints as soon as possible.

It is most important that any problem that occurs with an order placed is reported to us by e-mail immediately to allow our customer services team to respond as fast as possible.

When you contact us please state the following: 

- Your name as it appears on your order:
- Delivery date:
- A brief outline of the problem:
- A viable suggestion, as to how we can help you, to put the problem right:

Our customer service advisors will give every attention to any problems with your order and contact you by return, as soon as the relevant information is at hand. We can sometimes experience delays, whilst waiting for information from our delivery service.

It is very important to state that every customer services enquiry we receive concerning any delivery made will receive our fullest attention and be resolved with our mutual agreement.

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