We hope you'll love everything you buy from Vonziu, but we promise a full refund if you're unhappy with your purchase – just return your item(s) to us within 14 days from the date shown on your order. You can expect your refund 14 days from the date we receive your returned item(s), or, if you choose to send us proof of postage, from the day we receive evidence you've returned your goods and they're on their way to our warehouse.
For European customers please return items within 30 days of the date shown on your dispatch note.
For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel.
Please also note: Goods that are damaged, or show signs of use and wear and tear, may result in deductions from your refund to make up for any value lost.
If the goods we have supplied are faulty, you may return them and receive a refund, provided you do so within a reasonable time of discovering the fault.
Please note that we may not be required to provide a refund if you continue to use the goods after discovering the fault.
If you want to return your goods in accordance with our Returns Policy for unwanted or faulty goods, you can simply return your items in accordance with section 4 below. No need to notify us in advance
Please follow the below process for returning your parcel to us:
1. Re-pack the item in its original packaging with labels and tags still attached.
2. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
3. Keep your certificate of postage safe as you will need this as your proof of return.
This will depend on your chosen postal method and the where you live. We're sorry, but we are unable to offer a free returns service. Please note, that returns will be made at your own cost.
Please post your returns to;
Vonziu Elite, Vonziu Elite House, Eagle Hall, Prestons Farm, Lincoln, LN6 9HZ